Privacy Policy

Information we collect

When you submit a repair request, we collect the appliance type, ZIP code, problem description, name, and phone number. We may also collect the page visited, referral source, advertising campaign parameters, click identifiers such as gclid, browser information, and the date and time of submission.

How we use information

We use request information to review basic eligibility, route the request, respond to questions, measure advertising performance, prevent abuse, improve the website, and maintain business records.

Sharing with an independent provider

When you request contact, we may share the information you submitted with an independent local appliance repair provider serving the requested area. The provider uses that information to decide whether it can respond and to communicate with you about availability, diagnosis, pricing, scheduling, and service terms.

Advertising and measurement

The website may use first-party campaign parameters and advertising click identifiers to connect a request with its source. If analytics or advertising measurement services are enabled, those providers may process technical and interaction data under their own terms. We do not use a repair request to enroll you in unrelated promotional messages.

Retention and security

We retain request records only as reasonably needed for routing, follow-up, measurement, dispute prevention, and legal or accounting purposes. No internet transmission or storage system can be guaranteed completely secure.

California privacy requests

California residents may ask to know, correct, or delete personal information, subject to applicable exceptions. Use the form below and describe the request. We may need to verify your identity before responding.

Changes to this policy

We may update this policy when the website, request process, or legal requirements change. The effective date at the top identifies the current version.